WHITEPAPER

How Novant Health optimized the patient billing experience—and achieved 7x ROI 

OVERVIEW

• 537 Downloads

NOTABLE DOWNLOADS

• Andy Barrow, CFO, Cone Health
• Terry Collins, CFO, Grand River Health
• James Siegel, Chief Financial Officer, VCU Health System
• Ekta Punwani, VP, Finance and Analytics, Essentia Health
• Jeffrey Toon, AVP Financial Analytics, Geisinger System Services
• Maria Burnett, AVP Revenue Cycle, Medstar Health System
• Joanna Caballero, AVP, Revenue Cycle, Scripps Health
   

VIRTUAL ADVISORY CALL

Payer behaviors and trends: The impact on health systems and how a revenue cycle strategy can drive meaningful change

OVERVIEW

• 5 Attendees

SAMPLE QUESTIONS

1. Providers are facing longer-than-usual lags in claims processing and payments. At your organization, how are you seeing this trend unfold? What are the effects of these delays? 

2. Can you describe how you're currently addressing this issue, especially from a revenue cycle standpoint? How have you engaged with payers? 

3. What changes or improvements have you seen as a result of efforts here? Are there particular outcomes you're hoping for in the second half of 2023?

4. In light of what we've discussed, how have your revenue cycle capabilities advanced and/or hindered progress on this issue? Are there particular tools or resources that would help? 

5. How do you suggest other organizations facing these challenges approach solutions here? What are some key resources to consider — can you share examples? 

6. In your view, what would be the industry-wide consequences of this issue not improving?

NOTABLE ATTENDEES

• Sandra Johnson, Vice President and Chief Revenue Officer, Medstar Health
• Charles Colvin, VP Revenue Strategy, Baptist Health
• Chris Jay, Vice President, Finance, Baptist Health
• Troy Spring, Vice President Enterprise Revenue Cycle, Intermountain Healthcare
• Jim Perry, Vice President/ Revenue Cycle Operations, Emory Healthcare